Support & FAQs
Frequently Asked Questions
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Please make sure to update your Teaspoon Rewards app to the latest version.
Please select “Create an Account”
Enter your information using the same 10-digit phone number used in your previous account.
Once your “new account” has been made, your previously earned points and rewards will migrate onto your account on our new system.
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Welcome to Teaspoon Rewards! To start an account, please download our app from your phone's app store and sign in with an email and current phone number.
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All accounts must be started through the app or online ordering website.
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Earn 2 Golden Spoons for every dollar you spend! Once you reach 120 Golden Spoons, you will receive $6 to spend on menu items.
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Once you hit 120 Golden Spoons, redeem them away!
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Once you hit 120 Golden Spoons, those automatically convert to a $6 free drink reward.
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Shoot us an email at marketing@teaspoonlife.com and please provide us with a receipt or a screenshot and we’ll get it worked out.
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We cannot retroactively add points for this reason. You must give your info at the register/kiosk/online to redeem your points.
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As long as you’re paying for items, you’re earning Golden Spoons.
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Your Current Balance is what is available to use towards your purchases. Lifetime Balance is what you’ve earned over time and includes previously redeemed points. We value your loyalty so the more Lifetime Balance, the more Teaspoon love you have coming to you.
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Yes. To redeem your complimentary birthday drink, you must be a rewards member.
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At Teaspoon, we celebrate month-long birthdays, giving you 30 days to use your reward from the time you receive it.
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No- at Teaspoon, we only celebrate one birthday a year, and our system will not update if a birthday is changed.
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The birthday reward drops into your account at 12am the day of your birthday so if you add it the same day, you’ll have to wait a year to get the reward.
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Yes! Ask your barista to look up your account on their end and they’ll take care of you.
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Only 1 voucher can be redeemed per order, but the more vouchers you have- the more Teaspoon goodness you have coming to you!
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Reward points are only received through app and in-store orders.
Teaspoon Rewards App
Menu/Nutritional Information
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Though it depends on your palate and preferences, the Guava Sunset is one of our most popular items on the menu. If you’re craving something creamy, we highly recommend our House Milk Tea or Classic Thai Tea!
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Yes, we do! In addition to most of the non-dairy items on our Signatures menu, we offer Oat Milk as a milk alternative. For more information on each drink, please view our Nutritional Guide here.
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Our Seasonal offerings are here to delight every 3-4 months. Be sure to check out our Rewards App and social media to receive exclusive notifications on our latest offerings!
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Yes, we’d love to be there for your special occasion. Kindly complete our catering form here.
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TBD
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Yes, we’d love to be there for your special occasion. Kindly complete our catering form here.
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Teaspoon Catering includes three options: The Tea Traveler, Pre-Sealed Option, and On-Site Catering service. For more information, please learn more here.
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For all catering options, prices vary by location. Please complete our form here to connect with your nearest Teaspoon to learn more.
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You may place an order for Tea Travelers online, on the app, in-store, or over the phone. For Pre-Sealed Option and On-Site Catering, please connect through our form here.
Catering
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You may use your gift card at participating stores and on our online ordering platform. This excludes our San Mateo and Torrance stores.
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Yes, all Teaspoon gift cards can be redeemed at any of our participating stores stores. This excludes San Mateo and Torrance stores.
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They sure are! Click here to purchase online.
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TBD
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To check the balance of a gift card, you can visit - THE eCARDS WEBSITE